Refund policy

Returns & Refunds Policy

Last updated: July 1, 2025

We want you to be completely satisfied with your Stoneridge Leather Company purchase. If something isn't right, here's how we can help.

1. Return Eligibility We accept returns under the following conditions:

• Item was purchased within the last 30 days
• Item is unused, unworn, and in its original packaging
• Item is not marked as final sale

2. How to Initiate a Return

• Contact us at sales@stoneridgeleatherco.com with your order number and reason for return
• We will respond within 6 hours with return instructions
• Ship the item back using a trackable shipping method
• Once received and inspected, we will process your refund

3. Refunds Approved refunds will be issued to your original payment method within 5–10 business days of receiving the returned item. Your bank or payment provider may take additional time to post the refund.

4. Exchanges We offer exchanges for items of equal value. Follow the same return process and note the item you'd like in exchange. Exchanges are subject to availability.

5. Non-Returnable Items

• Items returned after the 30-day return window
• Items that show signs of use or damage not caused by us
• Items marked as Final Sale

6. Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

7. Return Shipping Costs Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect. In those cases, we will cover the return shipping in full.

8. Contact Us Email: sales@stoneridgeleatherco.com Response time: Within 6 hours